Guide to Returning Gifts

Posted by wadmin on Tuesday, December 29, 2015

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Have you come to find out that some gifts you received or some gifts you gave were a little off the mark? If you are needing to return some presents this year, these are companies that have some of the best return policies in the business: 

The following retailers have the best return policies we’ve seen, pledging unconditional satisfaction when you shop in their walk-in stores or online. Quotations describing how they stand behind what they sell are taken from their websites.

Costco. “100% satisfaction guaranteed. We guarantee your satisfaction on every product we sell with a full refund. We will refund your membership fee ($55) in full at any time if you are dissatisfied.” There’s no time limit for returning most items; for electronics, there’s a very liberal 90-day limit from the purchase date.

Eddie Bauer. “Every item we sell will give you complete satisfaction or you may return it for a full refund.” That means anytime.

Harry & David. “You and those who receive your gifts must be delighted, or we’ll make it right with either an appropriate replacement or refund. Always. Everything’s guaranteed. No cutting corners. No fudging on quality. No excuses.”

Lands’ End. If you’re dissatisfied with any item, from sheets to slacks, return it anytime for a refund or exchange. The policy states: “We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we’ve decided to simplify it further: Guaranteed. Period.”

Kohl’s. Its “no questions asked, hassle-free” return policy for all purchases has no time limit. No receipt? No problem. Just go to a customer-service counter with the item for an exchange or store credit equal to the lowest price the item sold for in the past 13 weeks. That is, unless you paid with your Kohl’s charge card. Associates can look up any order within 12 months and credit your account. Items bought with other credit cards or returned after the 12-month time frame earn you store credit.

L.L.Bean. “Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise.”

Orvis. “We will refund your money on any purchase that isn’t 100% satisfactory. Anytime, for any reason. It’s that simple.”

Zappos. Free shipping on all domestic orders and free prepaid returns for up to a year, as long as the items are in their original condition.

SRC: Read the entire post here: www.consumerreports.org/holiday-shopping/many-happy-returns

 

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